Terms & Conditions

Terms & Conditions for Recruitment and Placement Services

Last updated: 01/01/2026

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1. Scope of Services

We provide recruitment, placement, and concierge services across the luxury hospitality, private estate, and yachting industries. Our services include candidate sourcing, CV screening, initial interviews, and client liaison for final hiring decisions. Custom concierge and staffing support is also offered on request with bespoke pricing.

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2. Payment Terms

Fees are due within 7 days of invoice once the candidate signs their employment contract or commences the position, whichever occurs first, unless otherwise agreed in writing. For recruitment and placement services, the agreed commission is calculated based on the candidate’s gross annual salary for full-time positions, and on the total contract value for fixed-term or freelance placements.

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3. Candidate Accuracy & Work Authorization

While we carefully screen all candidates and aim to verify their credentials and suitability, we rely on information provided by the candidates and third-party references. We cannot be held responsible for any inaccuracies, omissions, or misrepresentations in CVs, references, or documentation.

It is the employer’s sole responsibility to ensure that the candidate has the legal right to work in the country or region of employment. We advise that all necessary visas, permits, or employment authorizations are confirmed prior to the start date.
If a candidate is later found to be ineligible to work in the location, the company is not liable for any costs, delays, or penalties incurred.

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4. Cancellation Policy & Early Termination

If a confirmed booking is cancelled by the client within 48 hours of the agreed start date, 100% of the agreed service fee will be charged.

If the candidate is terminated or resigns within 2 weeks before or 2 weeks after the agreed start date, the full placement fee remains due.

If the candidate is terminated or resigns within 1 month before or after the agreed start date, 50% of the placement fee is due.

In line with industry standards, one replacement candidate will be provided at no additional placement fee if the candidate leaves within the first 30 days of employment, provided all invoices have been paid in full and the original job scope, compensation, and working conditions remain unchanged.

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No refund or replacement is offered beyond this 1-month window unless explicitly agreed in writing.

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5. Liability

We act solely as an introducer of candidates and do not employ staff directly. We accept no liability for any loss, damage, or injury caused by any candidate during or after placement.

It is the client’s responsibility to ensure appropriate insurance, supervision, and employment terms for any staff hired. The client is also responsible for providing a valid and legally compliant employment contract and ensuring that all local employment laws, tax obligations, and work authorization requirements are properly met.

6. Confidentiality

All information exchanged between parties shall be treated as confidential and shall not be disclosed to any third party without prior written consent, unless required by law.

7. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes arising shall be resolved under the jurisdiction of UK courts unless otherwise mutually agreed in writing.

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General Terms & Conditions

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Last updated: 01/01/2026

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1. GENERAL TERMS

These Terms & Conditions apply to all services offered by Kindred Culture Co LLC, including Concierge Services and CV/Career Coaching Services. By using these services, clients agree to the terms outlined below.

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2. CONCIERGE SERVICES

2.1 Scope of Service

Concierge services include but are not limited to:
- Travel arrangements (flights, private charters, accommodations)
- Lifestyle management (restaurant bookings, personal errands)
- Staffing (chefs, housekeepers, chauffeurs)
- Event planning and execution
- Property rental facilitation (villas, private islands, yachts)

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2.2 Fees & Payments

- Services are billed per project or hourly, depending on the scope.
- A 50% deposit is required to begin any service, with the balance due prior to completion or on an agreed milestone basis.
- All fees are exclusive of third-party costs (e.g. accommodation, transport), which are billed separately or paid directly by the client.

2.3 Cancellations & Refunds

- Cancellations made within 48 hours of service commencement may be subject to a 25% fee.
- Non-refundable costs paid to third parties (e.g. yacht charter deposits, private chefs) are not eligible for refunds.

2.4 Third-Party Vendors

While every effort is made to work with trusted and professional suppliers, Kindred Culture Co LLC is not liable for the performance, delays, or disputes with third-party vendors. It is the client’s responsibility to review and accept terms with external providers where applicable.

2.5 Client Responsibility

The client is responsible for ensuring that all information provided (names, legal documents, preferences) is accurate and up to date. Clients are advised to arrange their own travel insurance and verify visa/work permit requirements.

3. CV & CAREER COACHING SERVICES

3.1 Scope of Service

Services include:
- CV & Cover Letter writing
- Interview preparation and coaching
- Career coaching sessions
- LinkedIn profile optimization
- Industry-specific guidance (e.g. yachting, private service, hospitality)

3.2 Fees & Payments

- Prices vary based on the selected package or hourly rate.
- Full payment is required upfront to confirm your booking unless otherwise agreed.
- Packages are non-refundable once services have commenced.

3.3 Revisions

- CV packages include 1 complimentary revision within 7 days of delivery.
- Additional edits may incur a small fee based on complexity.

3.4 Coaching Session Terms

- Coaching sessions must be booked in advance and are subject to availability.
- Cancellations/reschedules must be made at least 24 hours in advance. Late cancellations may result in the session being forfeited.

3.5 Disclaimer

While we strive to help clients achieve their career goals, no guarantees are made regarding job placement, interview offers, or specific outcomes.

4. LIMITATION OF LIABILITY

Kindred Culture Co is not liable for any losses, delays, or damages incurred as a result of using these services. This includes, but is not limited to, third-party service failures, client misrepresentation, or force majeure events.

5. CONFIDENTIALITY

All client information, documentation, and personal data will be handled with strict confidentiality and will not be shared with third parties without consent.

6. GOVERNING LAW

These terms are governed by the laws of the United Kingdom and United States, depending on the location of service delivery. Any disputes will be resolved under the jurisdiction of the relevant legal authority.

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